Privacy Policy

1. Introduction

No Drama Studios Pty Ltd (“we”, “us”, “our”) operates UteQuote, a voice-to-quote and invoicing platform for tradespeople, contractors, freelancers, and small-business owners, accessible at utequote.com.au, utequote.com, and our mobile applications.

We are committed to protecting your personal information. This policy explains what information we collect, how we use it, who we share it with, and your rights. We handle your data in accordance with the privacy laws that apply in your jurisdiction, including:

• Australia: Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
• New Zealand: Privacy Act 2020
• United Kingdom: UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018
• United States: Applicable state privacy laws (e.g. CCPA/CPRA for California residents)
• Canada: Personal Information Protection and Electronic Documents Act (PIPEDA)

By using UteQuote, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Your first name, last name, and email address
• Your mobile phone number and country
• Your business name and applicable tax identifier (e.g. ABN, NZBN, UTR, EIN, BN)
• Your business address and contact details
• Payment information (processed by Stripe — we do not store card details)

2.2 Voice Recordings

When you use the voice-to-quote feature, your voice recording is captured in your browser or mobile app and transmitted securely to our servers for transcription. Voice recordings are processed and then discarded — we do not permanently store audio files. The transcribed text is retained as part of your quote or invoice record.

2.3 Business and Job Data

We store the quotes, invoices, jobs, and customer records you create, including:

• Job descriptions, titles, and line items
• Customer names, addresses, phone numbers, and email addresses
• Quote and invoice amounts, status, and payment history

2.4 Usage Data

We automatically collect certain information when you use the service, including:

• Browser type and version
• Device type and operating system
• IP address (used for country detection and abuse prevention)
• Pages visited and features used
• Date and time of access

2.5 Cookies

We use essential cookies to keep you signed in and to remember your preferences. We do not use third-party advertising or tracking cookies. We do not use analytics services that record your sessions or mouse movements.

You can disable cookies in your browser settings, though this may affect core functionality like staying signed in.

3. How We Use Your Information

We use your information to:

• Provide and operate the UteQuote service
• Transcribe your voice recordings into quotes and invoices using AI
• Generate and deliver PDF quotes and tax invoices
• Send quotes, invoices, and reminders to your customers via email and SMS
• Process subscription payments
• Send you service-related notifications (e.g. payment receipts, feature updates, security alerts)
• Respond to your support requests
• Detect, prevent, and address fraud and abuse
• Improve and develop the service
• Produce aggregated and de-identified statistics — which do not identify you or your customers — for any legitimate business purpose, including improving and developing our services, research, analytics, and reporting
• Comply with legal obligations

We do not sell your personal data or your customers’ personal data. We do not use your business data or customer data for advertising purposes, and we do not share your personal data with third parties for their own marketing.

4. Legal Basis for Processing

If you are located in the United Kingdom, we process your personal data on the following legal bases under the UK GDPR:

• Contract: Processing necessary to provide you with the UteQuote service you signed up for
• Legitimate interest: Improving the service, preventing fraud, and sending service-related communications
• Legal obligation: Where we are required to retain data under applicable tax or financial regulations
• Consent: Where you have given us specific consent (e.g. opting in to marketing communications)

5. Third-Party Services

We use the following third-party services to operate UteQuote. Each has its own privacy policy:

6. Your Customers’ Data

When you use UteQuote to send quotes and invoices, you provide us with your customers’ personal information (names, addresses, phone numbers, email addresses). You are the data controller for your customers’ data; we act as a data processor on your behalf.

You are responsible for ensuring you have the right to share this information with us and that your customers are aware their details may be used to deliver documents on your behalf. We use your customers’ data only to deliver the documents and notifications you request. We do not contact your customers for any other purpose.

7. International Data Transfers

No Drama Studios Pty Ltd is based in Australia. Your data may be transferred to, stored in, and processed in countries other than your own, including Australia, the United States, and other countries where our infrastructure providers operate. We take reasonable steps to ensure your data is treated securely and in accordance with this policy regardless of where it is processed.

For users in the United Kingdom: where we transfer your data outside the UK, we rely on adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms under the UK GDPR.

8. Data Retention

We retain your account data and business records for as long as your account is active or as needed to provide you with the service. If you close your account, your data will be deleted within 30 days, except where retention is required by law (e.g. financial records required under tax legislation in your jurisdiction).

Voice recordings are processed in real-time and discarded immediately after transcription — they are not retained.

9. Data Security

We take data security seriously. Your information is encrypted at rest and in transit using industry-standard protocols. We use secure cloud infrastructure with restricted access controls and regular security updates.

However, no method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable measures to protect your personal information, we cannot guarantee its absolute security.

10. Your Rights

Depending on your location, you have the following rights regarding your personal information:

All users

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and associated data
• Export your data (quotes, invoices, customer records) in a portable format

UK users (UK GDPR)

• Right to object to processing based on legitimate interest
• Right to restrict processing in certain circumstances
• Right to data portability
• Right to lodge a complaint with the Information Commissioner’s Office (ICO)

US users (California residents)

• Right to know what personal information we collect and how it is used
• Right to delete your personal information
• Right to opt out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

Canadian users (PIPEDA)

• Right to access your personal information and challenge its accuracy
• Right to withdraw consent for the collection, use, or disclosure of your information

To exercise any of these rights, contact us at privacy@utequote.com.au. We will respond within 30 days (or within the timeframe required by your local law).

11. Children’s Privacy

UteQuote is a business tool and is not intended for use by anyone under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the UteQuote website. The “Last updated” date at the top of this page indicates when the policy was last revised.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: