Privacy Policy

1. Introduction

No Drama Studios Pty Ltd ("we", "us", "our") operates UteQuote, a voice-to-quote and invoicing application for Australian tradies and contractors, accessible at utequote.com.au.

We are committed to protecting your personal information and handling it in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, who we share it with, and your rights in relation to it.

By using UteQuote, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Your name and email address
• Your business name and ABN (Australian Business Number)
• Your mobile phone number (used for SMS delivery)
• Your business address and contact details
• Payment information (processed by Stripe — we do not store card details)

2.2 Voice Recordings

When you use the voice-to-quote feature, your voice recording is captured in your browser and transmitted securely to our servers for transcription. Voice recordings are processed and then discarded — we do not permanently store audio files. The transcribed text is retained as part of your quote or invoice record.

2.3 Business and Job Data

We store the quotes, invoices, and job records you create, including:

• Job descriptions and line items
• Customer names, addresses, phone numbers, and email addresses
• Quote and invoice amounts
• Document status (Draft, Sent, Paid, etc.)

2.4 Usage Data

We automatically collect certain information when you use the service, including:

• Browser type and version
• Device type and operating system
• IP address
• Pages visited and features used
• Date and time of access

2.5 Cookies and Analytics

We use cookies and similar tracking technologies to improve your experience. We do not use third-party analytics services that record your sessions or mouse movements.

You can disable cookies in your browser settings, though this may affect some functionality.

3. How We Use Your Information

We use your information to:

• Provide and operate the UteQuote service
• Transcribe your voice recordings into quotes and invoices
• Generate and deliver ATO-compliant PDF documents
• Send quotes and invoices to your customers via email and SMS
• Process subscription payments
• Send you service-related notifications (e.g. payment receipts, feature updates)
• Respond to your support requests
• Improve and develop the service
• Comply with legal obligations

We do not use your business data or customer data for advertising purposes, and we do not sell your data to third parties.

4. Third-Party Services

We use the following third-party services to operate UteQuote. Each service has its own privacy policy and data handling practices:

5. Your Customers' Data

When you use UteQuote to send quotes and invoices, you provide us with your customers' personal information (names, addresses, phone numbers, email addresses). You are responsible for ensuring you have the right to share this information with us and that your customers are aware their details may be used to deliver documents on your behalf.

We use your customers' data only to deliver the documents and notifications you request. We do not contact your customers for any other purpose, and we do not sell or share their data with third parties beyond what is necessary to deliver the service.

6. Data Security

We take data security seriously. Your information is encrypted at rest and in transit using industry-standard protocols. We use secure cloud infrastructure with restricted access controls and regular security updates.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request the correction of inaccurate or incomplete information
• Request the deletion of your account and associated data
• Opt-out of service-related communications (except those required to operate your account)

To exercise any of these rights, please contact us at privacy@utequote.com.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: